Privacy Policy & Terms of Use
Building and Estate Services Ltd is committed to protecting your privacy and being transparent about how we use your data.
Privacy Policy
Effective date: 4 January 2025
We respect your privacy and are committed to protecting your privacy and personal data. This privacy policy describes how Building and Estate Services Limited ("BAES UK", "we", "us" or "our") handles personal information we collect about you.
Who We Are
Building and Estate Services Limited is registered in England and Wales (company number 13497479). Our registered office is Martlet House, Unit E1 Yeoman Gate, Yeoman Way, Worthing, West Sussex, BN13 3QZ. VAT registration number: 386 2574 61.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, company name, job title, date of birth |
| Contact Data | Email address, telephone number, billing and delivery address |
| Financial Data | Bank account and payment card details |
| Transaction Data | Details of payments and services you have purchased from us |
| Technical Data | IP address, browser type and version, device information, pages visited |
| Profile Data | Purchases, preferences, interests and enquiry history |
| Usage Data | Information about how you use our website and services |
| Marketing Data | Your preferences in receiving marketing from us and our third parties |
We do not collect special categories of personal data (such as health information, racial or ethnic origin, or criminal records) unless we have a specific lawful basis to do so.
How We Use Your Data
- To respond to your enquiry and provide the services you have requested
- To manage our relationship with you, including notifying you about changes to our terms or services
- To send you marketing communications where you have given consent or where we have a legitimate interest
- To improve our website and understand how visitors use it
- To comply with a legal or regulatory obligation
- To prevent fraud and protect our business interests
Lawful Basis for Processing
We rely on the following lawful bases to process your personal data:
| Purpose | Lawful Basis |
|---|---|
| Responding to enquiries and delivering services | Performance of a contract / legitimate interests |
| Sending marketing communications | Consent |
| Fraud prevention and security | Legitimate interests |
| Compliance with legal obligations | Legal obligation |
Where we rely on consent, you have the right to withdraw that consent at any time by contacting us at [email protected] or calling 01903 650120.
Third-Party Sharing
We may share your data with:
- Service providers — companies that help us deliver our services (e.g. email and CRM providers such as Brevo). We only share data necessary for their function and do not allow them to use it for their own purposes.
- Professional advisers — lawyers, accountants and insurers where necessary.
- Regulatory authorities — where required by law.
We do not sell personal data to third parties.
Data Security
We have implemented appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed in an unauthorised way. In the event of a data breach we will notify you and any applicable regulator where required by law.
Data Retention
We retain customer and contact data for six years from the end of our business relationship, in line with HMRC requirements for tax records. ROI calculator inputs are used solely to generate your results email and are not retained. You may request earlier deletion of your data at any time.
Your Rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your data in certain circumstances
- Restriction — ask us to suspend processing of your data
- Portability — request transfer of your data to another party
- Objection — object to processing based on legitimate interests
To exercise any of these rights, please contact our Data Privacy Manager at [email protected] or 01903 650120. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
International Transfers
Where we transfer personal data outside the UK, we ensure equivalent protections are in place via Standard Contractual Clauses or by relying on adequacy decisions.
Changes to This Policy
We may update this policy from time to time. Any material changes will be notified on this page. Continued use of our website after changes constitutes acceptance of the updated policy.
Cookie Policy
We use a small number of cookies to make our website work and to understand how it is used. A cookie is a small text file stored on your device when you visit a website.
Essential Cookies
These are required for the website to function and cannot be switched off. They do not store personally identifiable information.
Analytics Cookies
We may use privacy-respecting analytics tools to understand visitor behaviour and improve the website. No personally identifiable data is stored or shared with third parties through these cookies.
Managing Cookies
You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Disabling essential cookies may affect website functionality. For more information visit allaboutcookies.org.
Terms of Use
The materials on this site are provided for general information purposes only and do not constitute legal or other professional advice. Use of this website is subject to the following terms.
Intellectual Property
All content on this website, including text, images, logos and design, is the property of Building and Estate Services Limited or its licensors and is protected by copyright and other intellectual property laws. You may print or download content for personal, non-commercial reference only. Any other reproduction, adaptation or commercial use requires our prior written consent.
Accuracy of Information
We make every reasonable effort to keep information on this site accurate and up to date. However, we make no warranty, express or implied, as to the accuracy, completeness or fitness for purpose of any information provided. Reliance on any information on this site is at your own risk.
Limitation of Liability
To the fullest extent permitted by law, BAES UK excludes all liability for any direct, indirect or consequential loss or damage arising from your use of this website, including but not limited to:
- Loss of income or revenue
- Loss of business or contracts
- Loss of anticipated savings
- Loss of data
- Wasted management or office time
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
Prohibited Conduct
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material. You must not attempt to gain unauthorised access to this site, the server on which it is stored, or any server, computer or database connected to it. You must not attack this site via a denial-of-service attack. Such activities may constitute criminal offences under the Computer Misuse Act 1990.
Links to Other Websites
Our site may contain links to external websites for your convenience. We are not responsible for the content, accuracy or privacy practices of those sites and links do not constitute endorsement.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising in connection with these terms or your use of this website shall be subject to the non-exclusive jurisdiction of the English courts.
Contact
For queries relating to this policy, please contact us:
- Email: [email protected]
- Phone: 01903 650120
- Post: Building and Estate Services Limited, Martlet House, Unit E1 Yeoman Gate, Yeoman Way, Worthing, West Sussex, BN13 3QZ